Dan Hereth on digital transformation in Wisconsin: Ascend Radio
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Wisconsin DSPS Secretary Dan Hereth joins Paul Leavoy on Ascend Radio to discuss his agency’s digital transformation journey, including how they got started and secured buy-in from key stakeholders, as well as the technical, process, and people challenges they encountered along the way.
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Ascend Radio
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Dan Hereth on digital transformation in Wisconsin: Ascend Radio 
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Digital transformation can unlock a wealth of opportunities for regulatory agencies and also improve the way that licensees and citizens access government services. But modernizing legacy IT is an enormous undertaking, and agencies will likely have to overcome several challenges throughout their digital transformation journey.

 

Wisconsin Department of Safety and Professional Services (DSPS) Secretary Dan Hereth experienced these challenges firsthand while spearheading his agency’s transition to a new licensing system and helping the state navigate its response to the COVID-19 pandemic, the opioid crisis, and ongoing labor shortages across key sectors.  

 

Secretary Hereth recently joined Paul Leavoy on Ascend Radio to discuss DSPS’ digital transformation journey, including how they got started and secured buy-in from key stakeholders, as well as the technical, process, and people challenges they encountered along the way. 

 

Their conversation touched on: 

 

  • Licensing challenges unique to the state of Wisconsin. 
  • Strategies for a more seamless deployment of new technologies. 
  • How Wisconsin is addressing labor shortages through licensing reform, inter-state collaboration, and new technologies.
  • How DSPS measures success to ensure it is delivering improved public protection to citizens.
  • What Secretary Hereth learned during his agency’s technology modernization efforts, including what went well and what he would do differently next time. 
  • The role of AI in regulation today as well as future opportunities, and more.

 

For more information on how DSPS is tackling digital transformation and improving licensing in the State of Wisconsin, check out these resources:

 

 

Stay informed: Join thousands of subscribers by signing up to Week in Brief, a weekly roundup of essential news and opinion on regulation, licensing, and digital government.

 

And don’t forget to subscribe to Ascend Radio in your favorite podcast player.

 

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